Is there a way to save time filling my Shopping Cart?

Yes! If you tend to order the same items, there is a feature to fill your Shopping Cart with the same items from a previous order. You could then add/delete items from your Cart to customize your order. To do this, hover over the Menu (three lines in the top right corner) > My Account > Orders > Order Again.

How can I change the quantity of items in my order?

Once an item has been added to your Shopping Cart, you may update the quantity on the Cart page by changing the number in the Quantity column and clicking on the ‘Update Cart’ button.

I can't find everything I'm looking for! Is there a way to order items not listed?

Yes, there is. We are working on listing more items on our Online Store. In the meantime, if you can’t find everything you’re looking for, there is a section for ‘Added Items’ on the Checkout page. You can list additional grocery items there and we will be sure to include it in your order (depending on availability of the items).

When will my order arrive?

Deliveries go out Monday to Friday from 11:00 am to 4:00 pm. There are no deliveries on Saturday or Sunday. Online orders placed after 11:00 am will generally be delivered on the next delivery day during delivery hour. Orders are fulfilled on a first-come, first-served basis. We ask that you please plan your orders ahead accordingly.

Do I need to be home to receive a delivery?

It is preferable to have someone at home during delivery hours to receive your order.

Do you accept multiple forms of payment?

Yes, we accept payment by credit card (Visa, Mastercard, American Express) and online via Square. Once your order has been prepared, someone will contact you for payment information.

Please note that the total amount at checkout is NOT the final bill. Products must be weighed while building the order and the correct total will only be provided on your copy of the bill upon delivery.

Payment must be made by an acceptable method of payment prior delivery.

How much do you charge for shipping?

We charge a $5 flat rate on all delivery orders.

How do I change or cancel an order already placed?

Please contact us by phone at (514) 484-3541 with your order number so that we can make any necessary changes or cancel the order. If your order is already prepared and on delivery, you will be charged for the order.

Is my information safe?

We will not sell or share your information with other companies.

An item that I ordered is missing. What can I do?

Although we do our best to actively manage online inventory, it is possible that items are not available at times. In the event that an item is not available, it will be left out of the order UNLESS you accept substitutions at the discretion of National, by selecting the appropriate checkbox at checkout. In any event, you will not be charged for the missing items.

What if I'm not satisfied with my order?

We will make our greatest effort to provide great customer service. If your order is damaged during delivery or in some other way is not up to your quality expectations, you are entitled to a refund on the items in question or replacement products (unless stated otherwise).